News

Christmas and New Year opening times

The Customer First contact centre which deals with enquires from all members of the Accord Group (except Fry Housing Trust) will be closed on Christmas Day and Boxing Day.

Customer First will re-open temporarily on Thursday, 27 December, Friday 28 December and Monday, 31 December from 10am to 2pm to handle emergency enquiries.

An emergency out-of-hours service will be available at all other times by calling 0300 111 7000. Please remember the emergency out-of-hours service is there to assist with emergency repairs and/or serious incidents of anti-social behaviour.

Customer First will re-open fully from 8am on Wednesday, 2 January and we expect to be very busy, especially between the hours of 9am to 2pm.

We strongly advise that all non-emergency enquiries are emailed to customerfirst@accordgroup.org.uk to avoid any delays in getting through to the team.